Privacy Policy

Nexcell BioLabs respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Nexcell BioLabs, referred to as “Nexcell BioLabs,” “we,” “our,” or “us,” may collect, use, disclose, store, and protect information when you visit our website, create an account, place an order, contact our support team, or otherwise interact with our online services.

By accessing or using the Nexcell BioLabs website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us as well as certain information generated automatically when you interact with our website.

Information You Provide

Depending on how you use the website, we may collect:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order and transaction information
• Products added to your cart or purchased
• Communications with our support team
• Information submitted through contact forms
• Customer service correspondence
• Preferences associated with your account
• Other information you voluntarily provide

Please do not submit medical records, diagnoses, treatment information, or other sensitive health information through our website or contact forms.

Nexcell BioLabs is a research-focused ecommerce business and does not provide medical treatment, medical diagnosis, dosing advice, or clinical healthcare services through this website.

2. Payment Information

When you make a purchase, third-party payment processors or financial service providers may process your payment information.

Depending on the payment method selected, these providers may collect information such as:

• Credit or debit card details
• Billing information
• Transaction authorization information
• Payment account information

Nexcell BioLabs may receive transaction confirmations, payment status, limited payment identifiers, or other information necessary to process and manage your order.

We generally do not store complete payment card numbers when an independent payment provider handles payment processing.

Third-party payment providers process information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Website interactions
• Approximate geographic location derived from IP address
• Date and time of visits
• Shopping cart activity
• Website performance information

We may collect this information through cookies, pixels, log files, analytics technologies, and similar tools.

4. How We Use Personal Information

Nexcell BioLabs may use collected information to:

• Process and fulfill orders
• Confirm purchases
• Manage customer accounts
• Provide order status information
• Coordinate shipping and delivery
• Respond to customer inquiries
• Provide product and documentation support
• Respond to COA-related inquiries
• Maintain transaction records
• Detect potentially fraudulent transactions
• Improve website functionality
• Understand website usage
• Improve navigation and customer experience
• Maintain website security
• Troubleshoot technical issues
• Communicate important policy or account updates
• Comply with applicable legal obligations
• Protect our rights, customers, website, and business

Where permitted, we may also use contact information to communicate information about new products, website updates, research documentation, or other Nexcell BioLabs announcements.

You may unsubscribe from promotional email communications using the unsubscribe method provided in the applicable message.

5. Cookies and Similar Technologies

Nexcell BioLabs may use cookies and similar technologies to help operate and improve the website.

Cookies may support functions such as:

• Remembering shopping cart contents
• Maintaining account sessions
• Remembering website preferences
• Supporting secure checkout
• Measuring website traffic
• Understanding visitor behavior
• Improving website performance
• Preventing fraud or unauthorized activity

Some cookies may be essential for website functionality, while others may support analytics, preferences, or marketing features.

Your browser may allow you to block, delete, or restrict cookies. Disabling certain cookies may affect website functionality or prevent some features from operating correctly.

6. Analytics Technologies

We may use third-party analytics providers to understand how visitors interact with our website.

Analytics providers may collect information such as:

• Page visits
• Device characteristics
• Browser information
• Approximate location
• Referral sources
• Interaction patterns
• Website performance data

This information helps us evaluate website performance and improve the user experience.

Third-party analytics providers handle information according to their own privacy policies.

7. How We May Share Information

Nexcell BioLabs does not disclose personal information unnecessarily.

We may share information with third parties that help operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Ecommerce technology providers
• Hosting providers
• Cloud service providers
• Fraud prevention services
• Website analytics providers
• Customer support platforms
• Email communication providers
• Accounting or professional service providers

These providers may receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to legal requests
• Enforce our policies
• Investigate suspected fraud
• Protect our legal rights
• Protect users or the public
• Prevent misuse of our website
• Address security concerns

If Nexcell BioLabs undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

8. Sale or Sharing of Personal Information

Nexcell BioLabs does not sell personal information in exchange for money.

Certain analytics, advertising, or online technologies, if enabled on our website, may involve disclosures that are considered “sharing,” “targeted advertising,” or similar activity under certain state privacy laws.

Where applicable law provides a right to opt out of such activity, eligible users may exercise that right through available privacy settings or by contacting us.

9. Order and Shipping Information

When you place an order, we may provide information necessary for fulfillment to shipping carriers, fulfillment partners, logistics providers, or related service providers.

This may include:

• Recipient name
• Shipping address
• Telephone number when required
• Email address where required
• Package and delivery information

Shipping providers may process this information according to their own privacy policies.

10. Research Product Purchases

Nexcell BioLabs provides products designated for laboratory and research purposes.

Information collected in connection with a purchase may be used to maintain transaction records, confirm customer agreements, support order processing, address compliance concerns, or document acceptance of applicable Research Use Only requirements.

Personal information collected through the website does not change the designated research-only status of applicable Nexcell BioLabs products.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer accounts
• Complete transactions
• Maintain financial records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet tax, accounting, regulatory, or legal requirements

Retention periods may vary depending on the type of information and why we collected it.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable practices and legal obligations.

12. Data Security

Nexcell BioLabs uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, payment system, or storage technology can guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they suspect unauthorized activity involving their account.

13. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal information is processed
• Opt out of certain marketing communications
• Request information concerning certain disclosures
• Opt out of certain targeted advertising or sharing activities where applicable

Some rights may be subject to legal exceptions, identity verification, or other limitations.

To submit a privacy request, contact:

support@nexcellbio.shop

We may request information reasonably necessary to verify your identity before processing certain requests.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to Nexcell BioLabs, these rights may include:

• The right to know what personal information is collected
• The right to access personal information
• The right to request correction
• The right to request deletion
• The right to obtain certain information in portable form
• The right to opt out of qualifying sales or sharing
• The right to opt out of certain targeted advertising
• The right not to receive discriminatory treatment for exercising applicable privacy rights

The availability of particular rights depends on the user’s jurisdiction and whether the relevant law applies to Nexcell BioLabs.

15. Marketing Communications

If you subscribe to promotional communications, Nexcell BioLabs may send emails regarding:

• Product announcements
• Research catalog updates
• Website updates
• Documentation availability
• Company news
• Promotional offers where permitted

You may unsubscribe from marketing emails at any time through the unsubscribe link included in applicable messages.

We may still send transactional communications about orders, payments, account security, or policy changes when necessary.

16. Third-Party Websites

Our website may include links to third-party websites, payment providers, shipping services, social media platforms, or other external services.

Nexcell BioLabs does not control the privacy practices of independent third parties.

When you leave our website, information you provide to another website is governed by that third party’s privacy policy.

We encourage users to review third-party privacy policies before providing personal information.

17. Social Media

Nexcell BioLabs may maintain accounts on third-party social media platforms.

If you interact with our profiles on Facebook, X, YouTube, or another platform, that platform may collect information about your interaction under its own privacy practices.

Information publicly posted through third-party platforms may be visible to others.

18. Children’s Privacy

The Nexcell BioLabs website and research products are not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law.

If we become aware that we collected a child’s personal information inappropriately, we may take reasonable steps to delete it.

Parents or guardians who believe a child has submitted personal information may contact us at:

support@nexcellbio.shop

19. International Visitors

Nexcell BioLabs operates from the United States.

If you access our website from outside the United States, we may process or store your information in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from the laws in your country.

Where required, we will process personal information according to applicable legal requirements.

20. Do Not Track Signals

Some browsers provide “Do Not Track” or similar privacy signals.

Because there is no uniform industry standard for responding to these signals, our website’s response may depend on the technologies and services currently implemented.

Where applicable law requires recognition of a legally recognized browser-based opt-out preference signal, we will endeavor to process such signals as required.

21. Changes to This Privacy Policy

Nexcell BioLabs may update this Privacy Policy periodically to reflect changes in:

• Website functionality
• Business operations
• Technology
• Service providers
• Privacy practices
• Applicable legal requirements

When changes are made, the “Last Updated” date at the top of this page may be revised.

We encourage users to review this Privacy Policy periodically.

Continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

22. Contact Nexcell BioLabs

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, contact us at:

Nexcell BioLabs
St. Petersburg, Florida 33702
Email: support@nexcellbio.shop

Research Use Notice

Nexcell BioLabs products designated for research are intended strictly for laboratory research use only. They are not intended for human or veterinary use and are not intended for clinical, diagnostic, therapeutic, administration, or consumption purposes. Nexcell BioLabs does not provide medical, dosing, administration, or treatment guidance.