Refund Policy

1. Nature of the Products

All products sold by NEXCELL Biolabs are research-grade compounds for laboratory use only. For sterility, safety and regulatory reasons, opened or used products are non-returnable.

2. Damaged or Defective Items

If your order arrives damaged, broken or incorrect, contact us within 7 days of delivery at support@nexcellbiolabs.com with your order number and clear photos. We'll send a free replacement or issue a full refund.

3. Lost Packages

If your tracking shows no movement for over 10 business days, reach out and we will open an investigation with the carrier. Once confirmed lost, we ship a replacement at no charge.

4. Order Cancellation

Orders can be cancelled for a full refund before they are shipped. Once a tracking number is generated, the order can no longer be cancelled.

5. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days.

6. Contact

Email support@nexcellbiolabs.com for any return, refund or replacement request.